Guest Communication
Stay connected throughout the journey
Automated SMS, email, and AI-powered messaging keeps your guests informed and engaged from booking to post-stay.
3x
More reviews collected
< 2 min
AI response time
Auto
Message scheduling
1
Unified inbox
Key Features
Automated SMS & Email
Pre-arrival info, check-in instructions, and post-stay follow-ups sent automatically at the right time.
AI-Powered Chat
AI handles common guest questions about WiFi, directions, amenities, and local recommendations.
IP Phone Integration
Connect your property phones to the system for call routing, voicemail, and guest messaging.
Review Solicitation
Automatically request reviews from satisfied guests on Google, TripAdvisor, and other platforms.
Template Library
Pre-built message templates for every touchpoint. Customize or create your own in minutes.
Multi-Channel Inbox
Manage all guest communications — SMS, email, OTA messages — from one unified inbox.
Frequently Asked Questions
Can hotel guest messaging be automated across SMS, email, and OTA channels?
Yes. InnSyst sends automated SMS and email at every stage of the guest journey — pre-arrival info, check-in instructions, post-stay follow-ups — and consolidates SMS, email, and OTA messages into one unified inbox.
Does InnSyst's AI answer guest questions like WiFi and directions automatically?
Yes. AI-powered chat handles common guest questions about WiFi, directions, amenities, and local recommendations automatically, typically responding in under 2 minutes.
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