End User License Agreement
InnSyst
Effective Date: March 2026 Last Updated: March 17, 2026
1. Introduction and Acceptance
This End User License Agreement ("EULA" or "Agreement") is a legal contract between InnSyst ("Company," "we," "us," "Licensor") and the end user accessing and using the InnSyst software and services ("You," "User," "Licensee").
By accessing, installing, or using the InnSyst website (innsyst.com), the InnSyst platform (hotel.presidiumservices.com), or any related services (the "Software" or "Platform"), you acknowledge that:
You have read and understand this Agreement
You agree to be legally bound by all terms and conditions
You are authorized to accept this Agreement on behalf of your organization
You have the authority to bind your employer or organization to these terms
If you do not agree to any provision of this EULA, you are prohibited from using the Platform. Your continued use of the Platform constitutes your acceptance of this Agreement.
This Agreement also applies to any white-label or partner domains that are powered by the InnSyst platform. These domains operate on the same underlying technology and are subject to the same license terms described herein. For a current list of white-label domains covered by this Agreement, please contact us at [email protected].
2. Grant of License
2.1 License Grant
Subject to your compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the InnSyst solely for your internal hotel management and operational purposes. This license is personal to you and may not be assigned, delegated, or transferred to any third party.
2.2 Scope of License
Your license is restricted to:
Internal Use Only — Use of the Platform for managing your property's operations, reservations, guest information, and payments
Authorized User Access — Access only through accounts and permissions designated for you by your hotel employer
Term — During the duration of your employment or engagement with the property, or until the property's subscription terminates
Device Limitations — Access only through devices designated and authorized by your employer
Geographic Limitations — Use only in jurisdictions where the Platform is legally available and your use complies with local laws
2.3 No Ownership Transfer
This license does not transfer any ownership rights to the Software. The Company retains all ownership, rights, and title to the Platform, including all intellectual property contained therein.
3. License Restrictions
You agree not to:
3.1 Prohibited Uses
Reverse Engineer — Reverse engineer, decompile, disassemble, or attempt to discover source code or proprietary algorithms
Modify or Adapt — Modify, adapt, translate, or create derivative works of the Software
Sublicense or Resell — Sublicense, resell, rent, lease, transfer, or lend the Software to any third party
Competitive Development — Use the Platform to develop, create, or enhance competing products or services
Circumvention — Circumvent, disable, or bypass any security measures, access controls, or licensing restrictions
Removal of Notices — Remove, alter, or obscure any proprietary notices, labels, or trademarks
Automated Scraping — Use bots, scrapers, or automated tools to extract or bulk download data without authorization
Unauthorized Access — Attempt to gain unauthorized access to the Platform, other users' accounts, or Company systems
Malware Transmission — Transmit viruses, worms, malware, trojans, or other harmful code
Disruption — Disrupt, interfere with, or degrade the performance of the Platform or other users' access
Illegal Activity — Use the Platform for purposes that violate applicable laws or third-party rights
Data Mining — Extract, mine, or scrape user or guest data without explicit authorization
Spam or Harassment — Send spam, phishing emails, or engage in harassment through the Platform
Excessive Use — Overload the Platform with excessive API calls, requests, or unusual traffic patterns
3.2 Consequences of Violation
Violation of these restrictions may result in:
Immediate termination of your license and Platform access
Termination of your organization's subscription
Legal action by the Company to enforce intellectual property rights
Liability for damages caused by your violations
Cooperation with law enforcement if illegal activity is involved
4. Intellectual Property Rights
4.1 Company Ownership
The Platform, including all software, code, features, functionality, designs, graphics, text, images, videos, and content, is owned by the Company or its licensors. All rights are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
4.2 Your Feedback
Any feedback, suggestions, recommendations, or improvements you provide regarding the Platform may be used by the Company without compensation, attribution, or restriction. You grant the Company a royalty-free, worldwide, perpetual license to use such feedback.
4.3 Your Content
You retain all intellectual property rights to any content you create, upload, or input into the Platform ("Your Content"), including guest data, reservations, communications, and reports. By uploading or inputting Your Content, you grant the Company a non-exclusive, worldwide license to:
Store, process, maintain, and back up Your Content
Use Your Content to provide and maintain the Platform
Create anonymized, aggregated analytics and reports
Use Your Content to train machine learning models and improve the Platform (upon your consent where required by law)
You warrant that you own or have the right to license Your Content and that it does not infringe third-party intellectual property rights.
5. User Responsibilities and Conduct
5.1 Account Responsibility
You are solely responsible for:
Maintaining the confidentiality of your login credentials and passwords
All activity occurring under your account, whether authorized or unauthorized
Notifying the Company immediately of any unauthorized access or security breach
Choosing strong passwords and not sharing credentials with others
Logging out after each session
5.2 Lawful Use
You agree to use the Platform only for lawful purposes and in compliance with:
All applicable federal, state, local, and international laws and regulations
This Agreement and all policies referenced herein
All third-party rights, including intellectual property, privacy, and publicity rights
Hospitality industry regulations and standards applicable to your property
Data protection laws (GDPR, CCPA, and similar regulations)
Payment card industry standards and security requirements
5.3 Guest Data and Compliance
As a hotel user, you acknowledge responsibility for:
Obtaining explicit guest consent for data collection as required by privacy laws
Maintaining your own privacy notices and policies compliant with applicable regulations
Securing and controlling access to guest data within the Platform
Notifying guests of any data breaches affecting their information
Ensuring your use of the Platform complies with hospitality, payment processing, and data protection regulations
Complying with local and international privacy laws when collecting and processing guest information
6. Data and Information
6.1 Accuracy of Information
You are responsible for ensuring that all information you enter into the Platform is accurate, current, complete, and not misleading. The Company does not warrant the accuracy of any data or information you input.
6.2 Data Security
While the Company implements industry-standard security measures, you acknowledge that:
No security system is completely impenetrable
The Company is not liable for unauthorized access caused by your failure to protect your credentials
You assume responsibility for protecting sensitive business information
You should maintain independent backups of critical data
6.3 Data Retention and Deletion
Your data will be retained according to:
Your organization's subscription terms and your property's configuration
Our Privacy Policy and retention schedules
Applicable legal requirements (tax, payment processing, hospitality regulations)
Upon termination of your account or your property's subscription, the Company will make commercially reasonable efforts to delete your data within 30 days, except where retention is required by law.
6.4 Limited Cardholder Data
The Company stores only first six and last four digits of payment cards in compliance with PCI DSS standards. Complete payment card numbers and sensitive authentication data are handled exclusively by PCI-certified payment processors, never by the Company. See our PCI Compliance Statement for details.
7. Warranties and Disclaimers
7.1 Company Warranty
The Company warrants that the Platform will operate materially in accordance with our Documentation during your authorized use. This is the Company's sole warranty.
7.2 Disclaimer of Other Warranties
EXCEPT AS EXPRESSLY STATED IN SECTION 7.1, THE PLATFORM IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.
The Company specifically disclaims all warranties, express or implied, including:
Fitness for a Particular Purpose — The Platform may not meet all your specific needs
Merchantability — No warranty that the Platform is suitable for sale or your intended purpose
Accuracy — No warranty that data, results, or information are accurate or complete
Reliability — No warranty that the Platform will operate without interruption or error
Non-Infringement — No warranty that the Platform is free from third-party intellectual property infringement claims
Third-Party Services — No warranty regarding the performance or reliability of integrated third-party services
7.3 No Guarantee of Results
You acknowledge that your business success is not guaranteed by the Platform. The Company does not warrant any specific business results, increased revenue, operational efficiency, or other business outcomes from Platform use.
8. Limitation of Liability
8.1 Cap on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THIS AGREEMENT OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES YOU OR YOUR ORGANIZATION PAID TO THE COMPANY IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM.
If no fees were paid (trial or free account), liability shall not exceed $100 USD.
8.2 Excluded Damages
UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR:
Indirect Damages — Damages not directly caused by the Company's actions
Consequential Damages — Damages resulting secondarily from the Company's breach
Incidental Damages — Ancillary damages arising from breach or use
Special Damages — Unusual or exceptional damages
Lost Profits — Lost revenue, income, or business opportunities
Lost Data — Loss or corruption of data or information
Lost Business Opportunity — Failure to realize anticipated business benefits
Reputational Harm — Damage to your business reputation or goodwill
Business Interruption — Losses from inability to use the Platform
This limitation applies even if the Company has been advised of the possibility of such damages.
8.3 Essential Provision
You acknowledge that this limitation of liability is an essential provision of this Agreement. Without this limitation, the Company would not grant you the license to use the Platform.
9. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, and reasonable attorneys' fees arising from:
Your breach of this Agreement or applicable laws
Your violation of third-party intellectual property rights
Your use of the Platform for unlawful purposes or beyond the scope of your license
Unauthorized access to the Platform through your account or credentials
Your negligence or willful misconduct
Guest data you collect or process in violation of regulations
Your violation of hospitality, payment, or data protection laws
Disputes between you and guests or third parties
You will cooperate in the defense of any claim and will not settle any claim without the Company's prior written consent.
10. Term and Termination
10.1 License Term
Your license begins on the date you first access the Platform and continues during the term of your employment or engagement with your property, or until your organization's subscription terminates—whichever occurs first.
10.2 Termination by Company
The Company may terminate or suspend your license immediately without notice if:
You violate any provision of this Agreement
Your organization fails to pay subscription fees
You engage in illegal activity or violate third-party rights
You attempt to gain unauthorized access to the Platform
You transmit viruses, malware, or harmful code
Your organization's subscription is terminated
Your employment or engagement with your property ends
You violate hospitality, payment, or data protection laws
10.3 Effects of Termination
Upon termination:
Your access to the Platform is immediately revoked
You must immediately cease all use of the Platform
All rights granted under this Agreement immediately terminate
Survival provisions (Sections 4, 7, 8, 9, 13, 14, 15) continue in effect
You remain liable for any breach of this Agreement occurring before termination
10.4 Survival
Sections 3 (Restrictions), 4 (Intellectual Property), 7 (Warranties and Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), 13 (Confidentiality), 14 (Dispute Resolution), and 15 (Governing Law) survive termination or expiration.
11. Support and Maintenance
11.1 Limited Support
The Company provides customer support during business hours as outlined in our Support Policy. Support is provided at the Company's sole discretion and may be terminated or modified at any time.
11.2 Updates and Modifications
The Company reserves the right to:
Make updates, enhancements, modifications, or changes to the Platform at any time
Add, modify, or remove features or functionality
Discontinue the Platform or specific features with reasonable notice
Change system requirements and technical specifications
Material changes that negatively impact your use may trigger the right to terminate your subscription without penalty.
12. Compliance with Laws
12.1 Legal Compliance
You agree to use the Platform in compliance with all applicable federal, state, local, and international laws, regulations, and industry standards, including:
Data protection laws (GDPR, CCPA, state privacy laws)
Payment card industry standards (PCI DSS)
Hospitality and travel industry regulations
Anti-discrimination and fair housing laws
Consumer protection laws
Export control laws
12.2 Prohibited Jurisdictions
The Platform may not be available in all jurisdictions. You are prohibited from using the Platform if:
You are located in a country subject to U.S. embargo or sanctions
You are identified on any government restricted party list
Your use would violate export control laws
Your use would violate local or international laws
13. Confidentiality
13.1 Confidential Information
You agree to maintain the confidentiality of the Company's non-public information (including proprietary algorithms, business strategies, API specifications) and use it only as necessary to use the Platform according to this Agreement.
13.2 Exceptions
Confidential information does not include information that:
Is already publicly available through no fault of yours
You independently develop without reference to Company information
You rightfully receive from a third party without confidentiality obligations
Is required to be disclosed by law or court order (with notice to the Company where possible)
14. Dispute Resolution
14.1 Informal Resolution
Before pursuing formal legal action, you and the Company agree to make good-faith efforts to resolve disputes informally through direct discussion and negotiation.
14.2 Governing Law
This Agreement is governed by and construed under the laws of State of Florida, without regard to conflict of law principles.
14.3 Exclusive Jurisdiction and Venue
You consent to the exclusive jurisdiction and venue of the state and federal courts located in Pasco, Florida. Both parties waive any objection to venue and any claim of inconvenient forum.
14.4 Arbitration Option
If either party prefers arbitration, disputes shall be resolved through binding arbitration under the Commercial Arbitration Rules of JAMS or AAA, administered in Land O Lakes, FL, and governed by Florida law. Each party bears its own costs unless the arbitrator awards costs as permitted by law.
14.5 Class Action Waiver
Both parties waive the right to participate in class actions, class arbitrations, or representative actions. All claims must be brought individually.
14.6 Injunctive Relief
Either party may seek injunctive or other equitable relief in court for breaches of intellectual property rights, confidentiality, or other irreparable harms.
15. General Provisions
15.1 Entire Agreement
This EULA, together with the Privacy Policy, PCI Compliance Statement, and any Order Form or master service agreement, constitutes the entire agreement regarding the Platform and supersedes all prior agreements, representations, and understandings. Conflicting terms in other documents are void.
15.2 Amendment and Modification
The Company may modify this Agreement at any time by posting an updated version on the Platform or providing written notice. Material modifications will provide at least 30 days' notice. Your continued use constitutes acceptance.
15.3 Severability
If any provision is found invalid or unenforceable, that provision will be reformed to the minimum extent necessary, or if not possible, severed. All other provisions remain in effect.
15.4 No Waiver
Failure to enforce any provision does not constitute a waiver of that provision or any other provision.
15.5 No Third-Party Beneficiaries
This Agreement does not create rights or benefits for any third parties.
15.6 Headings
Section headings are for reference only and do not affect interpretation.
15.7 Severability
If any provision violates applicable law in your jurisdiction, that provision is severed for you, and all other provisions remain in effect.
16. Miscellaneous
16.1 Notices
Any notices required under this Agreement should be sent to:
InnSyst Legal Department 8996 Little Bluestem Dr Land O Lakes, FL 34637 Email: [email protected] Phone: (520) 815-7571
16.2 Assignment
You may not assign this Agreement or your rights under it. Any attempted assignment is void. The Company may assign this Agreement in connection with a merger, acquisition, or sale of assets.
16.3 Relationship of Parties
This Agreement does not create a partnership, joint venture, agency, or employment relationship between you and the Company.
16.4 No Third-Party Beneficiaries
Third parties have no rights or claims under this Agreement except as expressly stated.
16.5 Counterparts
This Agreement may be executed in counterparts, each constituting an original, all together constituting one agreement.
17. Acknowledgments
By accessing or using the InnSyst, you acknowledge and agree that:
You have read and understood this End User License Agreement
You are legally bound by all terms and conditions
You understand the licensing restrictions and limitations
You assume all risks associated with using the Platform
You understand the limitation of liability provisions
The Company has no liability for your business decisions or outcomes
You have authority to bind your organization to this Agreement
18. Contact Information
For questions, concerns, or communications regarding this EULA, please contact:
InnSyst
Email: [email protected] Phone: (520) 815-7571 Mailing Address: InnSyst (Presidium Services LLC) 8996 Little Bluestem Dr Land O Lakes, FL 34637 United States
Legal Inquiries: [email protected]
Document Effective Date: March 2026 Last Updated: March 17, 2026 Version: 1.0
This End User License Agreement is provided for informational purposes and should be reviewed by legal counsel in your jurisdiction before implementation to ensure compliance with applicable laws and regulations.